The Benazir Income Support Programme (BISP) has introduced a WhatsApp complaint service to make it easier for beneficiaries to report problems related to their payments, biometric verification, or eligibility status. This system is designed to save time, reduce long queues at BISP offices, and provide faster support—especially for women and rural families.
Currently, BISP is distributing the Rs. 13,500 installment (July–September 2025), but many families are facing delays due to technical issues. If you haven’t received your payment, the WhatsApp service is the quickest way to lodge a complaint.
Why Use the WhatsApp Complaint Service?
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No need to visit BISP offices physically.
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Save time by submitting your issue instantly.
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Send supporting documents like CNIC images or payment slips.
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Accessible from any location with mobile coverage.
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Specially designed to support women and rural households.
Official BISP WhatsApp Numbers (2025)
| Region | WhatsApp Number |
|---|---|
| Punjab | 0325-5365520 |
| Sindh | 0325-5365473 |
| Balochistan | 0325-5365469 |
| KP / AJK / GB | 0325-5365476 |
📌 Always send your complaint to the correct provincial number. Messages sent to the wrong number may not be processed.
Step-by-Step Process to File a Complaint
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Save the official BISP WhatsApp number for your province.
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Open WhatsApp and start a new conversation.
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Write your complaint clearly, including:
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Full Name (as per CNIC)
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CNIC Number (13 digits)
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Description of the issue (payment not received, biometric issue, deduction, etc.)
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Attach proof if available (CNIC image, 8171 result screenshot, or payment slip).
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Send your message and wait for BISP staff to reply.
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Save the chat or note down the complaint ID/reference number if provided.
Common Issues You Can Report
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Payment not received despite eligibility.
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Biometric verification failure at retailer shops.
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Incorrect ineligibility status after NSER registration.
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Deductions from the Rs. 13,500 installment.
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Outdated family data requiring corrections.
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Issues with Taleemi Wazaif or Nashonuma programs.
Response Time
BISP usually responds within 48 to 72 hours after a WhatsApp complaint is filed. In some cases, they may guide you to visit the nearest office for biometric verification or further documentation.
Alternatives if WhatsApp Doesn’t Work
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BISP Helpline: 0800-26477 (Mon–Fri, 9 AM–5 PM)
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Tehsil BISP Office: For fingerprint or data correction.
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District Control Room: For repeated or unresolved issues.
Final Words
The BISP WhatsApp Complaint System 2025 is a major step forward in helping families resolve their payment and registration issues quickly. Beneficiaries can now file complaints directly from their phones without waiting in long lines.
👉 If you are still waiting for your Rs. 13,500 BISP installment, use this WhatsApp service today by saving the official number for your province and sending your details clearly.